Terms & Conditions

Terms and Conditions for Maths by James Tutoring Sessions

Please read these Terms and Conditions carefully before booking a tutoring session with Maths by James. By booking a session, you agree to be bound by these terms.

1. Payment and Booking

All tutoring sessions must be booked and paid for upfront before the session takes place. Sessions won't be confirmed until payment is received. Whether that be single sessions or blocks of sessions.

2. Punctuality and Preparation

It is the responsibility of parents/guardians to ensure the student is on time for their scheduled tutoring session. Any issues or concerns that may affect the session, such as technical difficulties or a need to reschedule, must be reported with 24 hours' notice prior to the session start time.

3. Cancellation Policy

A minimum of 24 hours' notice is required to cancel or reschedule a tutoring session without charge. If you cancel with less than 24 hours' notice, or if the student does not attend a scheduled session, you will be charged for the full session fee.

Please email [email protected] or WhatsApp 07821 105041

4. Technology and Access

Maths by James isn't responsible for any issues arising from your technology not working correctly (e.g., internet connection, microphone, camera, software compatibility) or for you misplacing the link required to access your online tutoring session. We recommend testing your technology and access link well in advance of your session.

5. Cancellation by Maths by James

Maths by James reserves the right to cancel any tutoring session at any point. In the event that Maths by James cancels a session, you will receive a full refund for that session. Furthermore, Maths by James reserves the right to refuse or discontinue services to any person at any time for any reason, without needing to provide a specific cause. If you have any questions regarding these terms, please don't hesitate to contact Maths by James.

6. Student and Parent/Guardian Conduct

Students and parents/guardians are expected to engage respectfully and appropriately during all tutoring sessions and in all communications with Maths by James. Disruptive, disrespectful, or inappropriate behaviour, including but not limited to verbal abuse, harassment, or any form of intimidation, will not be tolerated. Maths by James reserves the right to terminate a session immediately without refund if the conduct of the student or parent/guardian is deemed unacceptable. Repeated instances of poor conduct may result in the refusal of future tutoring services.

Any questions contact us email [email protected] or Whatsapp 07821105041